BASIC PROFILE
　
姓名
 陳家祥
　
職稱
 教授
管理學院院長 
   
研究室
R3621 R60501
　 　
校內分機
 (03)463-8800 轉2633或2860
　 　
傳真
 (03)455-7040
   
E-mail
jchen@saturn.yzu.edu.tw
　 　
Personal Homepage
http://www.cm.yzu.edu.tw/faculty/jchen/
>研究興趣RESEARCH AREA
　
．Customer Relationship Management
．e-Business Management
．Service Innovation
　
>經歷PROFESSIONAL CAREER
　
  • Acting Dean, College of Management, Yuan Ze University , Taiwan
  • Director, Institute of Leadership, College of Management, Yuan Ze University, Taiwan
  • Associate Dean, College of Management, Yuan Ze University, Taiwan
  • Professor, Department of Business Administration and Graduate Institute of Management, Yuan Ze University, Taiwan
  • Visiting Scholar, Faculty of Business, City University of Hong Kong, Hong Kong
  • Visiting Scholar, Department of Management Science and Engineering, Stanford University
  • Chair, Department of Business Administration, Yuan Ze University
  • Director, Management Science and Engineering Program (former Engineering Economics System Program), Yuan Ze University – An exchange program with Stanford University
  • Chair, Department of Business Management and Technology, Yuan Ze University , Taiwan
  • Associate Professor, Department of Business Administration and Graduate Institute of Management , Yuan Ze University , Taiwan
  • Merchandiser, International Business Division, The Mercuries, Taiwan
  • MBA course lecturing in Taiwan , Schiller International University , 2006 – date.
  • MBA course lecturing in Taiwan , Pacific Western University , 2003 – date.
  • MBA course lecturing in Taiwan , Australian National University , 2003 – 2005.
  • Consultant and principal project investigator for a number of well-known Taiwanese companies, to date.
    • 　
    >學歷ACADEMIC BACKGROUND
     
    ．Ph.D. in Decision Sciences, Rensselaer Polytechnic Institute, USA
    　
    >榮譽HONOR
     
  • Research award National Science Council, Taiwan, 1999, 2000
  • Distinguished teaching award Yuan Ze University, Chung-Li , Taiwan , 1999
  • Honor member Alpa-Pi-Mu, 1993 - Present
  • Nominee Best Ph.D. thesis award, INFORMS, 1995
  • Advisor for best students' thesis awards 6 thesis awards obtained, 1998-2004
    • 　
    >論文著述PUBLICATIONS

    • Chen, J., Tsou, H. and Lai, D. (2009) “Technical services for customer relationship enhancement－Cases of dyestuff manufacturing and textile dyeing firms”, Journal of Management & Systems, 16(4). (Scheduled)「管理與系統」(TSSCI)
    • Chen, J., Yen, H., Li, E. and Ching, R., “Measuring CRM effectiveness: construct development, validation, and application of a process-oriented model”, Total Quality Management and Business Excellence. (Accepted 2007) (SSCI)
    • Chen, J., Ching, R., and Tsou, H., “Multi-channels store image and the effects on purchase intention”, Service Industries Journal . (Accepted 2007) (SSCI)
    • Ho, J. and Chen, J., “Forecasting VoWLAN technology for the Taiwan mobile telecommunication Industry”, Technology Analysis & Strategic Management . (Accepted 2007) (SSCI)
    • Tseng, F., Chu, Y., and Chen J., “Measuring business performance in the high-tech manufacturing industry: A case study of Taiwan 's large-sized TFT-LCD panel companies”, Omega, The International Journal of Management Science. (Accepted 2007) (SSCI) online http://dx.doi.org/10.1016/j.omega.2007.07.004
    • Tsou, H. and Chen, J., “A study of factors affecting members participating in virtual communities---The Case of Internet bookstore”, Journal of Chinese Management Review .「 中華管理評論 」 (Accepted 2007)
    • Chen, J. and Tsou, H. (2007), “The examination of information technology adoption on new product development success”, Journal of Information Management .「資訊管理學報」(Accepted 2007) (TSSCI)
    • Chen, J. and Tsou, H. (2007), “Information technology adoption for service innovation practices and competitive advantage: The case of financial firms”, Information Research , 12 (3), paper 314. [http://InformationR.net/ir/12-3/paper314.html] (SSCI)
    • Chen, J. and Ching, R. (2007),“The effects of information and communication technology on customer relationship management and customer lock-in”, International Journal of Electronic Business, 5 (5), 478-498 .
    • Shen, Y., Chi, C., and Chen, J. (2007),“A new perspective on the effects of price promotions in Taiwan : a longitudinal study of a Chinese society”, International Journal of Consumer Studies, 31 (4), 385-390.
    • Chen, J. and Ching, R., “The effects of customer relationship management practices and multiple-channels on customer loyalty in financial services", Asia Pacific Management Review, 12 (3), 171-179. (TSSCI)
    • Yang, A., Chen, J., Tsou, H, and Huang, C. (2006), “The study of manufacturing integration for product customization: Examples of CTO Models in the Taiwanese notebook PC industry,“ Journal of e-Business , 8 (4), 557-584 ( 電子商務學報 ). ( TSSCI )
    • Li, E., Chen, J., and Huang, Y. (2006), “ A framework for investigating the impact of IT capability and organizational capability on firm performance in the late industrializing context ”, International Journal of Technology Management , 36 ( 1/2/3 ), 209-229. ( SSCI )
    • Lin, B., Lee, P., and Chen, J. (2006), “Social capital, capabilities, and entrepreneurial strategies: a study of Taiwanese high-tech new ventures”, Technological Forecasting & Social Change , 73 (2), 168-181. ( SSCI )
    • Chen, J., Huang, C., and Ching, R. (2005), “Maximizing customer equity by segmentation (MCES): Proposing a decision support system based on modified k-means”, Taiwan Journal of Marketing Science , 1 (1), 43-64 「 行銷科學學報 」 .
    • Lin, B. and Chen, J. (2005), “Corporate technology portfolios and R&D performance measures: a study of technology intensive firms”, R&D Management , 35 (2), 157-170. (SSCI)
    • Yen. H., Chen, J., Lu, P., and Sheu, T. (2005), “E-services and customer relational benefits in the context of web-based self-service”, Journal of Information Management , 12 (1), 1-28. 「 資訊管理學報 」 (TSSCI)
    • Lin, S., Tsou, H., and Chen, J. (2005), “A case study of core competence building for Taiwanese semiconductor distributors”, Journal of Chinese Management Review , 8 (2), 1-28. 「 中華管理評論 」
    • Chen, J., Ching, R., and Lin, Y. (2004), “An extended study of the K-means algorithm and its applications,” Journal of the Operational Research Society , 55 (9), 976-987. ( SSCI )
    • Chen, J. and Ching, R. (2004), “An empirical study of the relationship of IT intensity and organizational absorptive capacity on customer relationship management performance,” Journal of Global Information Management . 12 (1), 1-17. ( SSCI )
    • Chen, J., Yen, H., Chi, C., and Liu, Y. (2004), “The impacts of market orientation on customer relationship management practices and performance”, Electronic Commerce Studies , 2 (4), 425-448 . 「 電子商務研究 」
    • Chen, J., Lin, B., and Huang, E. (2003), “Customer relationship management practices in e-commerce environment,” Journal of Global Logistics , 1 (1), 79-93. 「 全球運籌學刊 」
    • Chen, J., Yen, H., Leu, S., and Hsu, T. (2003), “Store image and customer loyalty - An empirical study on the department stores in Taipei metropolitan”, Journal of Chinese Management review , 6 (6), 156-177. 「 中華管理評論 」
    • Chung, D., Chen, J., and Huang, C. (2003), “The impacts of commercial bank management approaches to direct marketing performance,” Journal of Industry Management , 4 (1), 121-145. 「 產業管理學報 」
    • Chen, Ja-Shen and Chen, Ruei-I (2003). The effects of information sharing on supply chain performance: from the supplier's perspective. Journal of Business Administration , 56 (March), 111-146. 「 企業管理學報 」
    • Chen, J. and Ching, R. (2002), “A proposed framework for transitioning to an e-business model”, Quarterly Journal of Electronic Commerce , 3 (4), 375-389.
    • Chen, J., Su, W., and Tu, Y. (2002), “The Impacts of e-Business Activities on Supply Chain Partnership and Performance,” Journal of Information Management, 9 (1), 39-61. 「 資訊管理學報 」 (TSSCI)
    • Chen, J. and Lin, B., (2001), “The effects of information technology on Taiwan retail supply chain management,” Journal of Information Development – Concepts, Systems, and Applications , 3 (1), 53-64. 「 資訊管理展望 」
    • Chen, J. and Heragu, S. S. (1999), “Stepwise decomposition approaches for large scale cell formation problem”, European Journal of Operational Research, 113 (1), 64-79. (SCI)
    • Heragu, S. S. and Chen, J. (1998), “Optimal solution of cellular manufacturing system design: benders' decomposition approach”, European Journal of Operational Research , 107 (1), 175-192. (SCI)

    • Ching, R., Cheng, L., Ni, S., and Chen, J. (2007), “Applying data classification techniques for churn prediction in retailing”, Proceedings of the 7 th International Conference on Electronic Business , Taipei .
    • Tsai, N., Chan, C., and Chen, J., (2007) “Information System Security of a Developed Country in Asia: Taiwan ”, Proceedings of the 38 th Annual Meeting of the Decision Sciences Institute , pp. 4501-4506, Phoenix .
    • Tsou, H., Ching, R., and Chen, J. (2007), “ Performance effects of IT capability and customer service: The moderating role of service process innovation”, Proceeding of the 2007 International Symposium on Information Systems & Management, Shanghai .
    • Chen, J., Ching, R., and Tsou, H. (2007), “ The effect of multi-channel store image on purchase intention”, Proceedings of the 9 th International Conference of the Decision Sciences Institute , Bangkok .
    • Chen, J. and Liu, J. (2007), “Virtual experiential marketing practices: An examination of the moderating effects”, Proceedings of the Fourth International Conference on Service Systems and Service Management , Chengdu .
    • Chen, J. and Ching, R. (2007), “The effects of mobile customer relationship management on customer loyalty: Brand image does matter”, Proceeding of the Hawaii International Conference on System Sciences, Hawaii.
    • Chen, J. and Ching, R. (2006), “The study of mobile customer relationship management and loyalty”, Proceedings of the Third International Conference on Service Systems and Service Management, Troyes, France.
    • Chen, J. and Tsou, H. (2006), “Information Technology Adoption for Service Innovation and Firm Performance”, Proceedings of the Third International Conference on Service Systems and Service Management, Troyes, France.
    • Tsou, H. and Chen, J. (2006), Information technology adoption for service innovation, Proceedings of the R&D Management Conference Taiwan, Taipei & Hsinchu, Taiwan.
    • Liu, J. and Chen, J. (2006), “Virtual experiential marketing on online purchase intention,” Proceedings of the Eleventh International Conference, Asia-Pacific Region of Decision Sciences Institute, Hong Kong.
    • Chen, J., Ching, R., and Legorreta, L. (2005), “A Proposed Model of the Effects of IT Diffusion On Organizational Absorptive Capacity And CRM Innovation Success”, Proceedings of the Fifth International Conference on Electronic Business, Hong Kong.
    • Chen, J. and Ching, R. (2005), “An examination of the effects of CRM practices on CRM effectiveness and business performance,” Proceedings of the Tenth American Conference on Information Systems, Nebraska.
    • Chen, J. and Tsou, H. (2005), “The effect of information technology adoption on new product development success,” Proceedings of the 8th International Conference of the Decision Sciences Institute, Barcelona.
    • Chen, J. and Ching, R. (2005), “An examination of the antecedents of CRM practices,” Proceedings of the Fourth Conference on Information and Management Sciences, Kunming.
    • Ching, R., Lai, B., and Chen, J. (2005), “Technical services for customer relationship enhancement－A case of textiles dyeing manufacturer,” Proceedings of the Tenth International Conference, Asia-Pacific Region of Decision Sciences Institute, Taipei.
    • Huang, Y., Li, E., and Chen, J. (2005), “The Effect of Information Synergy and Innovativeness on Firm Performance,” Proceedings of the 14th International Conference on Management of Technology, Vienna.
    • Ja-Shen Chen, Ching, Russell, Li, Eldon, and Liao, Yi-Ling (2004), “An exploratory study of the effects of CRM practices on CRM effectiveness and business performance”, Proceedings of the Fourth International Conference on Electronic Business Proceedings, Beijing.
    • Huang, Chun-Yao and Chen, Ja-Shen (2004), “Segmentation and customer equity: a decision support system”, Proceedings of the Taiwan Institute of Marketing Science Annual Conference, Taipei.
    • Yang, Hao-Tung, Chiang, Shi-Tang, and Chen, Ja-Shen (2004), “The study of a fuzzy clustering approach for customer segmentation”, Proceedings of the First Conference on Operational Research Society in Taiwan, Taipei. [in Chinese]
    • Chen, Ja-Shen (2004), ”Customer relationship management: antecedents, effectiveness construct and the impact to firm performance”, Proceedings of National Sciences Council Management II Track Annual Meeting, Tainan. [in Chinese]
    • Lin, Shu-Ling, Tsou, Hung-Tai, Huang, Ling-Hsiu and Chen, Ja-Shen (2004), “The study of core competency building for Taiwanese IC distributors”, Proceedings of the Taiwan Conference on Business and Information. [in Chinese]
    • Chen, Ja-Shen and Ching, K.H. Russell (2004), “An Examination of the Effects of Information and Communication Technology on Customer Relationship Management and Customer Lock-In”, The Tenth American Conference on Information Systems Proceedings, New York, U.S.A.v
    • Chen, Ja-Shen, Ching, K.H. Russell, Yen, Rebecca, and Chi, Chung-Shing (2004), “An Exploratory Study of an Effectiveness CRM Construct”, Ninth International Conference, Asia-Pacific Region of Decision Sciences Institute, Seoul.
    • Huang, Yuan-Ho, Tsou, Hung-Tai, and Chen, Ja-Shen (2004), “A Framework for Accessing the IT Competence and Innovativeness,” Ninth International Conference, Asia-Pacific Region of Decision Sciences Institute, Seoul.
    • Chen, Ja-Shen and Ching, K.H. Russell (2003) “An Examination of the Effects of IT Intensity and Organizational Absorptive Capacity on CRM Practices”, The Third International Conference on Electronic Business Proceedings, Singapore.
    • Huang, Chun-Yao, Ching, Russell, and Chen, Ja-Shen (2003), “The Study of Maximizing Customer Equity by Segmentation: A Modified K-Means Approach”, The Third International Conference on Electronic Business Proceedings, Singapore.
    • Chen, Ja-Shen (2003), “A study of profit model for customer clustering and the improvement of clustering performance”, Proceedings of National Sciences Council Management II Track Annual Meeting, Taiwan. [in Chinese]
    • Yuang, Ze-Chang and Chen, Ja-Shen (2003), “The Study of Product Customization for CTO Practices”, Proceedings of the 2003 International Conference on Information management and Practices. Taipei. [in Chinese]
    • Chen, Ja-Shen and Chi, Chung-Shin (2003), “The Measure of Customer Relationship Management Effectiveness”, Proceedings of the 2003 7th International Conference on Interdisciplinary and Multifunctional Business Management, Taipei, pp.638-651. [in Chinese]
    • Chi, Chung-Shin and Chen, Ja-Shen (2003), “The Case Study of Video on Demand System Vendor”, 2003 e-Commerce and Digital Life Symposium, Taipei. pp.1724-1728. [in Chinese]
    • Chen, Ja-Shen and Lin, Bou-Wen (2003). “Impacts of Applying Information and Telecommunication Technologies to Customer Relationship Management,” 33rd International Conference on Western Decision Science Institute (full paper in CD-Rom), Hawaii.
    • Ching, Russell, Chen, Ja-Shen, Lam, Monica, and Lin, Yi-Shen. (2003), “Better Customer Clustering Using an Initialization Approach for the K-Means Algorithm,” 33rd International Conference on Western Decision Science Institute (full paper in CD-Rom), Hawaii.
    • Chen, Ja-Shen and Ching, Russell (2002). “An empirical study of impacts of IT intensity and organizational absorptive capacity on customer relationship management performance,” The Second International Conference on Electronic Business Proceedings, Taipei.
    • Chen, Ja-Shen and Chen, Ruei-I (2002). “The effects of information sharing on supplier performance.” Proceedings of the 2002 International Conference on Information management and Practices. Taipei. [in Chinese]
    • Chen, Ja-Shen, Ching, Russell, and Lam, Monica (2002), “A Proposed Model of Organization Capacity and CRM Innovation Success,” Proceedings of the 33rd Annual Meeting of the Decision Sciences Institute. San Diego, U.S.A.
    • Chen, Ja-Shen, Ching, Russell, , Tsai, Nancy and Lam, Monica (2002), “A Proposed Model of the Effects of IT Diffusion on Organizational Absorptive Capacity and CRM Innovation Success,” The Eighth American Conference on Information Systems Proceedings, Dallas, U.S.A.
    • Chen, Ja-Shen, Ching, Russell, Tsai, Nancy, and Liu, Yen-Chun (2002), “Moderating Effects of Customer Asset on Customer Relationship Management Performance”, Seventh International Conference, Asia-Pacific Region of Decision Sciences Institute, Bangkok.
    • Ching, Russell, Chen, Ja-Shen, and Lin, Yi-Shen (2002) A Proposed Clustering Method for Customer Segmentation in CRM Performance,” Seventh International Conference, Asia-Pacific Region of Decision Sciences Institute, Bangkok.
    • Chen, Yi-Chun and Chen, Ja-Shen (2002), “The Study of Profit Models for Customer Clustering,” The 2002 Chinese Decision Sciences Institute Meeting, Taipei. [in Chinese]
    • Chen, Ja-Shen and Liu, Yen-Chun (2002), “A Proposed Framework for Impacts of Customer Asset on CRM Performance,” The 2002 6th International Conference on Interdisciplinary and Multifunctional Business Management, Taipei. [in Chinese]
    • Chen, Ja-Shen, Ching, Russell, and Tsai, Nancy (2002), "A Proposed Study to Examine the Effects of Organizational Absorptive Capacity on CRM Performance" International Conference of Information Management Sciences Proceedings, Xi'an.
    • Chen, Ja-Shen, Ching, Russell, and Tsai, Nancy (2002), “Management Changes toward an e-Business Era”, International Conference on Electronic Business Proceedings, (full paper in CD-Rom), Beijing.
    • Chen, Ja-Shen and Lin, Yi-Shen (2002), “A modified K-Means algorithm for Data Clustering and Mining”, International Conference on Western Decision Science Institute (full paper in CD-Rom), Las Vegas.
    • Chen, Ja-Shen & Ching, Russell (2001) “A Proposed Framework for Transition to An E-Business Model”, The First International Conference on Electronic Business Proceedings, (full paper in CD-Rom), Hong Kong.
    • Ching, Russell and Chen, Ja-Shen (2001) “A Compatibility Study of e-Commerce Implementation”, The First International Conference on Electronic Business Proceedings, (full paper in CD-Rom), Hong Kong.
    • Chen, Ja-Shen, Lin, Bou-Wen, and Huang, Eva (2001) “An Empirical Study of Customer Relationship Management (CRM) Practices and Performance”, sixth International Conference, Asia-Pacific Region of Decision Sciences Institute, P40 Abstract (full paper in CD-Rom), Singapore.
    • Chen, Ja-Shen (2001), “An integrated strategy for retail channel and service management under e-commerce environment”, Proceedings of National Sciences Council Management II Track Annual Meeting, Taiwan. [in Chinese]
    • Chen, J., Su, W., and Tu, I. (2001), “The Study of e-PRM”, New Millennium, New Thoughts: International Academic Conference Proceedings, pp.233-251, Taipei. [in Chinese]
    • Lee, C., Chen, R., Lu, Y., and Chen, J. (2001), “The Internet Bookstore for Worldwide Chinese Knowledge Portal”, The Fourth Case Study Conference on Business Administration Proceedings, pp247-253, Tainan. [in Chinese]
    • Lin, Y., Chen, I., and Chen, J. (2001), “The virtual Service and Value provider for Real Estate Industry”, The Fourth Case Study Conference on Business Administration Proceedings, pp255-261, Tainan. [in Chinese]
    • Chen, J., Lin, B., and Huang, I. (2000), “The Study of Customer Relationship Management in e-Commerce Environment”, The Forth Symposium on Distribution Management Proceedings, pp.183-193, Kaohsiung. [in Chinese]
    • Chen, J. and Lin, B.（2000）, “The Effects of Information Networking on Retail Supply Chain – An Empirical Study”, The International Conference on the Theories and Practices of Electronic Commerce Proceedings, pp.13-1~13-19, Taipei. [in Chinese]
    • Chen, Ja-Shen and Chang, Monica（2000）, ”Decision Modeling and Analysis of Category Pricing and Shelf Space Management”, Fifth International Conference, Asia-Pacific Region of Decision Sciences Institute, P163 Abstract (full paper in CD-Rom) , Tokyo.
    • Chen, Ja-Shen and Su, Wanru (2000), ”The effects of Supplier-Retailer Partnership on Efficient Consumer Response (ECR) Implementation in Taiwan Retail Industry”, The 5th International Conference on Global Business & Economic Development Conference Proceedings, Managing Global Business in the Internet Age, P.P. 466~476, Beijing。
    • Chen, Ja-Shen and Chang, Monica (2000), “A Heuristics Approach for Solving Category Pricing and Shelf Space Management Problems”, The 2000 International Conference in Management Sciences Proceedings, P.P. 375~386, Taipei.
    • Chen, Ja-Shen. and Oyang, Feng-Yi (1999), “Consumer Needs and Management Analysis for Taiwan Internet Supermarket Business”, The Third Symposium on Distribution Management Proceedings, pp.230-242, Kaohsiung. [in Chinese]
    • Chen, J., Hsu, C., and Chang, M. (1999), “The Characteristics and Prosperities of Taiwan Retail Supply Chain Management”, Proceedings of the 1999 International Logistics Conference, pp.144-150, Taipei. [in Chinese]
    • Chu, J. and Chen, J. (1999), “Information Technology Implementation in a Supermarket Chain: A Case Study”, The Fourth Case Study Conference on Management Localization Proceedings, pp.547-555, Tainan. [in Chinese]
    • Chen, J. and Chu, J. (1998), “Case Studies of the Information Networking on Retail Channel Management”, The Fourth International Conference on Information Management Research and Practices, pp. 194-202, Taipei. [in Chinese]
    • Chen, J., Chang, M., and Lee, C. (1998), “A Study of Supplier Selection for Convenient Store, Supermarket and Hypermarket”, The Third Service Management Conference Proceedings, pp.359-378, Taipei. [in Chinese]
    • Chen, J. (1998), “Information Implementation in a Cement Plant Operations: A Case Study for University-Industry Research Cooperation”, The First University-Industry Research Cooperation Conference Proceedings, pp.85-89, Yunlin. [in Chinese]
    • Chen, J. and Chu, Jian -Jr (1998), “Cellular Manufacturing System: Modeling and Analysis of Design and Planning Integration”, International Conference of Production Research, Taipei.
    • Chen, J. (1996), ”An Integrated Design Approach for Cellular Manufacturing System“, The Chinese Industrial Engineering Association Conference Proceedings, Taipei. [in Chinese]
    • Heragu, S. S. and Chen, J. (1996),” Incorporating Planning Issues in Facilities Design”, International Material Handling Research Colloquium, The Netherlands.
    • Chen, J. and Heragu, S. S. (1995), ”Cellular Manufacturing System Design: Decomposition Approach for Solving Large Scale Problems”, International Industrial Engineering Conference, Canada.
    • Che n, J. and Ching, R. (2006), "An examination of the effects of information and communication technology on CRM and customer lock-in". in Fjermestad, J. and Romano, Jr., N. (Eds.) Electronic Customer Relationship Management, M.E. Sharpe, pp.127-146.
    • Chen, J. (2000), “e-Commerce and Business Management”, Yuan-Ze University.
    • Tang, L., Chen, J., and Lin, Y. (1999), “Office Automation”, The Open University.
    • Chen, J. and Yen, H. (1998), “Cases for Service Management”, Yuan-Ze University.
    • Chen, J. (1996), “Managerial Decision Modeling and Analysis”, Yuan-Ze Institute of Technology.
    • S.S. Heragu and J. Chen, "Incorporating Planning Issues in Facility Design" in R.J. Graves, L.F. McGinnis, D.J. Medeiros, R.E. Ward and M.R. Wilhelm (Eds.), Progress in Material Handling Research: 1996, Braun-Brumfield, Inc., Ann Arbor, MI 1997, pp. 207-225.
    • 陳家祥 (2007) ，「台灣大型資訊系統導入對企業服務創新與顧客關係影響之研究」，國科會專題研究計畫— 台灣大型資訊系統導入與應用之研究 - 子計畫四結案報告。(NSC93-2416-H-155-011)
    • 陳家祥 (2005) ，「資訊科技採納對新產品開發之影響：顧客涉入、技術特性、公司特性與競爭環境之議題研究」，國科會結案報告 (NSC93-2416-H-155-014)。
    • Chen, J. (2004),「顧客關係管理研究：前置因素、成效構面、與對企業績效之影響」，National Science Council Report (NSC 92-2416-H-155-003)。
    • 陳家祥 (2004)，「客服產業研究計畫結案報告」，台灣客服科技股份有限公司。
    • 陳家祥 (2003)，「台灣企業電子商務導入之對照研究」，國科會提升私大研發能量專案—新經濟之典範移轉與方案：子計劃二第三年結案報告。
    • 張元杰、陳家祥 (2003)，「企業電子商務策略轉折之研究」，國科會提升私大研發能量專案—新經濟之典範移轉與方案：子計劃三第三年結案報告。
    • 陳家祥 (2003)，「顧客分群利潤模式與分群方法改善之研究」，國科會結案報告 (NSC 91-2416-H-155-003)。
    • 陳聖賢、陳家祥 (2002)，「提升私大研發能量專案—新經濟之典範移轉與方案」國科會總計劃第二年期中報告。(NSC90-2745-P-155-002)
    • 陳家祥 (2002)，「台灣企業電子商務導入之對照研究」，國科會提升私大研發能量專案—新經濟之典範移轉與方案：子計劃二第二年期中報告。
    • 張元杰、陳家祥 (2002)，「企業電子商務策略轉折之研究」，國科會提升私大研發能量專案—新經濟之典範移轉與方案：子計劃三第二年期中報告。
    • 陳家祥 (2002)，「電子商務環境下顧客關係與夥伴關係管理之研究」，國科會結案報告 (NSC 90-2416-H-155-014)
    • 陳家祥 (2001)，「電子商務環境之零售通路與服務策略整合探討」，國科會結案報告（NSC89-2416-H-155-053）。
    • 俞明德、陳家祥 (2001)，「提升私大研發能量專案—新經濟之典範移轉與方案」國科會總計劃期中報告。(NSC89-2745-P-155-001)
    • 陳家祥 (2001)，「台灣企業電子商務導入之對照研究」，國科會提升私大研發能量專案—新經濟之典範移轉與方案：子計劃二第一年期中報告。
    • 陳家祥 (2000)，「合夥關係對商業快速回應(ECR)實施影響之探討」，國科會結案報告（NSC89-2416-H-155-018）。
    • Chen, J. (2000), “pAsia Customer Profile Management and Analysis”, pAsia technical report.
    • 陳家祥 (1999)，「供應鏈管理之資訊網路應用成效:台灣零售業不同業態之分析與比較」，國科會結案報告（NSC88-2416-H-155-017）。
    • Chen, J. and Yang, H. (1999), “Customer Relationship Management in Retailing”, PKC technical report.
    • Chen, J., Cheng, L., and Wu, Y. (1999), “System Analysis and Design of Retail Membership Management”, PKC technical report.
    • 陳家祥、陳健虎 (1998)，「網際網路對銀行服務品質影響之探討」，元智大學遠東研發中心Newsletter, No.11
    • 陳家祥、陳健虎 (1999)，「無線通訊與金融服務之探討」，元智大學遠東研發中心Newsletter, special issue on telecommunication.
    • 陳家祥、林元元 (1999)，「銀行之新型態顧客管理—以「關係行銷」達成顧客保持之目標」，元智大學遠東研發中心Newsletter, No.1.
    • 陳家祥、林元元 (1999)，「國內外網路券商之介紹與探討」，元智大學遠東研發中心Newsletter, No.2.
    • 陳家祥，張厚瑩 (1999)，「品類管理架構之提議」，元智大學遠東研發中心Newsletter, No.7.
    • 陳家祥、許吉男 (1999)，「以臺灣零售供應鏈環境探討ECR之實施特色」，研究報告。
    • 陳家祥 (1998)，「從供給鏈觀點探討供應商-零售商之互動模式」，國科會結案報告（NSC87-2416-H-155-001）。
    • 許吉男、陳家祥 (1998)，「ECR實施之個案探討 – 以臺灣某大供應商為例」，研究報告。
    • 陳家祥 (1998) ，「亞洲水泥企業內網路資源與網管中心規劃研究」結案報告。
    • 陳家祥 (1998) ，「亞洲水泥廠務及製造系統規劃研究與建置」結案報告。
    • 陳怡之、嚴秀茹、鄭雅穗、陳家祥、鍾麗英 (1998)，「遠東國際商業銀行顧客滿意度調查分析與改進計畫」結案報告。
    • 陳家祥、李平和、郭年益、江郁芳、祝堅志 (1997)，「台灣超市經營策略與資訊支援之探討-遠東百貨超市為例」，元智大學管理研究所研究報告。
    • 陳家祥 (1997)，「胞狀製造系統：整合設計與規劃問題之模式與分析」，國科會結案報告（NSC 86-2213-E-155-008）。
    • 陳家祥 (1997) ，「亞洲水泥索道運轉/維修管理系統規劃研究」結案報告。
    • 丘駿飛、陳家祥、鄭雅穗 (1997) ，「遠銀信用卡中心發卡流程規劃」結案報告